Tired of receiving complaints about poor customer service, lengthy and poor call response times from your customers?
Frustrated by lost opportunities resulting from your team missing incoming inquiries?
Maybe it’s time to consider Call Center Outsourcing to Expert Media Solutions Ltd.
Q: What is call center outsourcing?
Call Center Outsourcing is the process of hiring a Call Center Agency to handle your Customer Support, Sales, Lead Generation or Back Office Activity.
Q: How can call center outsourcing help my business?
Providing support to your customers is often a difficult task that can be complicated by human resource and technology issues. Outsourcing to a call center partner can often be a great way to pull in talented agents and upgrade to the best technology with the flip of a switch!
Q: How can I increase sales?
Most companies are always looking to find new ways to boost sales. Our call center is available to help you increase the number of telemarketing agents on the phone and to boost your conversions.
Q: How to reduce call center costs?
Internal Call Center Operations can be expensive. Outsourcing is a great way to turn fixed costs into variables ones.
Q: What are some ways to improve my customer support?
Improving the customer support provided by your company is vital to long term success. Outsourcing to Expert Media is a great way to improve call handling stats like Abandonment Rate, Average Answer Time, & Average Handle Time. Expert Media Solutions Ltd. has state of the art technology which will help to service your customers more effectively and efficiently.
Q: What are the advantages of outsourcing?
Outsourcing to Expert Media Solutions’ call center has many advantages such as:
* Flexibility to handle volume that is sporadic or seasonal.
* Decrease Fixed Costs
* Enhanced agent talent pool
* Ability to ramp up quickly as business improves
* Ability to immediately upgrade technology by utilizing a state of the art call center.
Expert Media Solutions Ltd. provides professional customer service support, technical support, appointment setting, outbound surveys, collections, market research and virtual assistant services to support the success of your business.
We offer a full range of inbound call center services:
1. Order Taking
2. Lead Generation
3. Technical Support
5. Customer Service
6. Appointment setting